Information We Collect

When you engage with our platform, we collect different types of information depending on how you use our services. Some of this happens automatically, while other information you provide directly.

Information You Provide Directly

• Account registration details including your name, email address, and professional background
• Payment information when you enroll in our programs (processed securely through third-party payment providers)
• Course completion data, quiz responses, and assignment submissions
• Messages you send through our contact forms or communication channels
• Professional information you choose to include in your learner profile

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages visited, time spent on content, and learning progress
• Cookie data that helps us remember your preferences and maintain your session
• Technical information about how you access our platform

How We Use Your Information

Your data serves specific purposes that support your learning experience and our service delivery. We don't collect information just to have it—everything we gather has a practical function.

We analyze aggregated data to understand which teaching methods work best and where learners commonly struggle. This helps us refine course content and improve the overall learning experience. Your individual performance data remains confidential.

Data Sharing and Third Parties

We're selective about who gets access to your information. Most of the time, your data stays within our systems. When we do share information with outside parties, it's because they provide essential services for our platform.

Service Providers We Work With

Payment processors handle transaction security and billing. They receive only the information needed to process payments and are bound by strict financial data protection standards.

Email service providers help us deliver course updates and important notifications. They can access your email address and communication preferences but nothing beyond that.

Cloud hosting services store course materials and platform data. These providers maintain physical and digital security measures to protect stored information.

Analytics tools process anonymized usage data to help us understand platform performance. Individual user identification is not part of this process.

Your Rights and Control

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We've set up straightforward processes to help you exercise these rights.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request. Log into your account dashboard or email us directly.

Correct Inaccuracies

Found something wrong in your profile? You can update most information directly through your account settings. For data you can't change yourself, contact our support team with the corrections.

Delete Your Information

Request account deletion at any time. We'll remove your personal information within 45 days. Some data may be retained for legal compliance purposes, such as transaction records required by Taiwan tax law.

Limit Data Processing

You can restrict how we use certain types of your data. For example, you might allow course delivery but opt out of analytics tracking. Some restrictions may limit platform functionality.

Data Portability

Export your learning progress, course completion certificates, and profile information. We provide data in common formats that work with other platforms.

Data Security Measures

Protecting your information isn't just about technology—it's about process, oversight, and constant vigilance. Here's what we do to keep your data secure.

• All data transmission uses industry-standard encryption protocols (TLS 1.3 or higher)
• Stored data is encrypted using AES-256 encryption standards
• Access controls limit staff access to only the information needed for their specific roles
• Regular security audits identify and address potential vulnerabilities
• Multi-factor authentication protects administrative access to platform systems
• Automated monitoring systems alert us to suspicious activity patterns
• Regular backups ensure data recovery capability in case of system failures

Despite our precautions, no system is completely immune to security breaches. If we detect unauthorized access to your data, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking.

Data Retention Periods

We don't keep your information forever. Different types of data have different retention schedules based on legal requirements and practical needs.

• Active account data: Maintained while your account remains active and for 12 months after your last login
• Course completion records: Kept for 7 years to support certificate validation and credential verification
• Payment records: Retained for 7 years as required by Taiwan tax regulations
• Marketing communications: Stored until you unsubscribe, then deleted within 30 days
• Support ticket history: Maintained for 3 years to track service quality and resolve recurring issues
• Usage analytics: Anonymized after 18 months, with aggregated data retained indefinitely

After retention periods expire, we permanently delete information through secure data destruction processes. Backups containing expired data are overwritten according to our backup rotation schedule.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to function properly and improve your experience. You have control over most of these, though some are necessary for basic operation.

Essential Cookies

These keep you logged in, remember your course progress, and maintain your session as you move between pages. Without these, the platform wouldn't work. They don't track you across other websites.

Functional Cookies

These remember your preferences like language settings, video playback speed, and content display options. They make your experience smoother but aren't strictly necessary. You can disable these through your browser settings.

Analytics Cookies

We use these to understand how people use the platform—which courses are popular, where people get stuck, how long lessons take. This data is anonymized and helps us improve content and user experience.

Most browsers let you control cookie settings. Blocking certain cookies may affect platform functionality. Your browser's help section explains how to manage these settings.

International Data Transfers

Some of our service providers operate servers outside Taiwan. When your data crosses borders, we ensure it receives protection equivalent to Taiwan's standards.

Our cloud hosting partner maintains data centers in Taiwan, Singapore, and Japan. Data stored outside Taiwan is governed by contracts that require the same security standards and data protection practices we maintain domestically.

Payment processing may involve temporary data transfer to international financial networks. These transfers are encrypted and subject to international financial security standards that often exceed general data protection requirements.

Children's Privacy

Our platform is designed for corporate finance professionals and requires users to be at least 18 years old. We don't knowingly collect information from anyone under 18. If we discover that someone underage has created an account, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect new practices, technologies, or legal requirements. When we make significant changes, we'll notify you through email and display a notice on the platform for 30 days.

Minor clarifications and formatting changes happen without notification. The "Last Updated" date at the top of this page shows when we last modified the policy. We recommend reviewing this page periodically.

If you continue using our platform after policy changes take effect, that indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.